Terms & Conditions
Our terms and conditions are very straight forward and do not affect your statutory rights.
Once payment has been confirmed, we will contact you (by phone if possible) to check that the item purchased is suitable for your particular van and discuss a delivery date.
Note that for bespoke units in particular, we would not be able to proceed with the build until payment has cleared.
A full refund will be issued immediately (prior to shipping) upon request if it is decided that the said unit is not suitable for your particular van.
In addition, and for our 'standard' racking units (advertised as fitting specific vans), we offer a full refund at any time up to the point of us paying for shipping. This does not apply for bespoke shelving units.
Upon the buyer receiving an individual racking unit, we will, in cases where the unit has been damaged beyond use, offer a full refund or a replacement unit. The same applies if the unit is lost during transit. In cases where it is deemed possible to repair the unit, and with the buyer's agreement, we may send out replacement parts (e.g. a whole shelf etc.)
Please be assured that damage or loss to items is very very rare.
For our 'standard' racking units (advertised as fitting specific vans), once shipped, there is a 14-day period in which we will accept returns for any reason other than damage or loss during transit (which is covered above). In such cases where the buyer simply wishes to cancel the purchase, the buyer will be responsible for wrapping and shipping together with their associated costs. We will, on receiving the returned goods, refund the original amount less the cost of the original shipping. Returns must be shipped via a service offering full tracking facilities.
For bespoke (custom) units we can offer no refund (other than in cases of damage or loss as described above) after we have built the unit(s). In such cases, prior to shipping at least, we will endeavour to reach some kind of acceptable accommodation with the buyer depending upon how likely it would be for us to be able to resell what would have been a custom build.
Please feel free to contact us should you have any questions regarding our terms and conditions.